Debt Recovery Services Australia

Since 1997, eCollect has been one of Australia’s most trusted and effective debt recovery partners, delivering precision, transparency and proven results for businesses of every size across all jurisdictions.

We recover debts professionally, ethically and in full compliance with legislation, supported by deep expertise and capabilities built over more than two decades.

Get a free Debt Appraisal
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A High-Performance Recovery Partner

We assist businesses of all sizes across Australia and New Zealand, delivering structured, scalable and effective recovery solutions for diverse debt types.

Personal and one-off debts

  • Small business and sole trader debts

  • Medium-sized enterprise recoveries

  • Corporate and high-volume portfolios

  • Contractual and court-ordered recoveries

  • Tenancy and tribunal-related debts

Our work strengthens cash flow, reduces bad debt and builds long-term financial resilience.

What Makes eCollect Different

We combine professional account management, tailored strategies and transparent systems to deliver recovery outcomes that exceed typical agency capability.

Direct engagement by trained account managers

  • Tailored, hands-on strategies for complex matters

  • Early escalation when required

  • Real-time visibility and detailed communication logs

  • Trusted by major corporate and government organisations

We provide capability and professionalism far beyond volume-based call-centre models.

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A Results-First, No-Recovery No-Charge Model

We have one of Australia’s most client-aligned fee structures. You do not pay commission unless we recover your money, and fees apply only once cleared funds reach our audited trust account.

We have one of Australia’s most client-aligned fee structures. You do not pay commission unless we recover your money, and fees apply only once cleared funds reach our audited trust account.

Our Advantage: Experience, Insight and Smart Technology

Two decades of specialist experience

We understand debtor behaviour, legal risk, industry nuances and how to move matters forward efficiently.

Industry trained account managers

Every client works with a dedicated specialist, not a call centre or outsourced team.

Proprietary cloud-based technology

Clients lodge matters, track activity, review notes and monitor progress in real time.

Seamless legal escalation

Our legal capability integrates directly with recovery workflows for speed and continuity.

National licensing and compliance

We operate across every jurisdiction with offices in Melbourne, Sydney and Brisbane.

This combination allows us to recover debts that many competitors consider too old, too complex or too challenging.

Request your free debt appraisal today
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Smart platforms - Real results

From live progress tracking to intelligent debt analysis, our in-house platforms make collection transparent, data-driven and effortless.

Debt Terminator

Start now, pay only when recovery succeeds.

Powered by decades of industry experience and backed by E C Legal, the Debt Terminator analyses your debt details and provides a personalised recovery plan — including recommended actions, key contacts, and estimated costs.

Real-Time Recovery Dashboard

Track your recovery process with full transparency.

Our client portal gives you 24/7 access to live updates, progress metrics, and payment insights — empowering you to see exactly how your debts are being managed at every stage.

What we offer

Customer-First Approach

You’ll work with a real person, not a portal. Our team treats your debts like their own.

Real-Time Cloud Tracking

Monitor progress 24/7 from your dashboard — no chasing, no waiting.

Expert Recovery Team

Our in-house specialists are trained to act fast, negotiate smart, and collect more.

Recover Corporate Debts with Confidence

We deliver structured, scalable and compliant recovery solutions for large organisations. Upload your files, track progress in real time and only pay when we recover.

Get a free Debt Appraisal

Frequently asked questions

We work with small businesses that operate in a wide range of niches and industries across Australia. Over the past two decades we have worked closely with small businesses to recover their debts. Some of these include:

  • Accounting Professionals

  • Legal Professionals

  • Aged Care Providers

  • Entertainment Rentals

  • Education and Training Providers

  • Gym & Fitness Providers

  • Medical Professionals

  • Dental Professionals

Trusted in Australia, New Zealand & Beyond

Melbourne
03 8611 2600

Level 9, 461 Bourke Street, Melbourne VIC 3000

Brisbane
07 3123 4031

Level 38/71 Eagle Street Brisbane QLD 4000

Auckland
+64 9 951 8000

27E/16 Gore Street, Auckland Central, Auckland 1010

UK - ECollect Group

eCollect.org

Our e-Recoveries service based in UK applying high-end technology to cover the full receivables management process for you

Your Partners in Recovery

eCollect

Our core debt recovery and collection service, operating across Melbourne, Sydney, Brisbane, and Auckland.

EC Legal

Specialist legal support for debt and credit matters, based in Australia.
eclegal.com.au

E Receivables

Focused on receivable management and credit operations within Australia.
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E Recoveries

Extending recovery expertise across Australia, the UK, and New Zealand.
eCollect.org